The bed is absolutely stunning however the instructions it comes with are really basic and the fabric swatches come with no labels so we had to decipher these by sight. I was called and told my bed would be delivered the following day to which I explained we were away and the gentleman assured me he would arrange an alternative date. At 7am the next morning I received a phonecall telling me the delivery guy was 15 minutes away - lucky for me I was able to take quick action and I have an understanding Mum who has spare keys who dashed to my house to take delivery.
I submitted my issues regarding the upholstery faults back on the 31st of October.
I have still not had any come back from customer services.
I since have noticed more discrepancies with the actual frame ,which isn’t sturdy.
I am very disappointed.
Very pleased with bed and the company went above and beyond to make sure we were totally satisfied which we definitely were top marks great company
Well what can I say this bed is unbelievable. From the start the delivery was impeccable, assembly was so easy I done this alone within an hour! Already had a new mattress but wow the sleep let’s just say it takes a lot for me to get out of bed and to work every morning. Could not and will not fault this service, will most definitely be ordering from them again and with these prices you should too!!
I ordered a bed and needed to make some changes so contacted them. They were very helpful and gave me confidence that when the bed arrives it would be what I wanted…and it was! The bed is perfect and I’m sooo happy with it. Great quality and looks fantastic!
Thank you