I received my bed and was told the mattress would be with me by the end of the week. It’s now 3 weeks past the date they said it would arrive and I’ve emailed and phoned multiple times to find out where it is and have had no response/answer. The bed itself also came with no instructions. Dodgy company who like to scam people.
The Milano ottoman bed is stunning. I chose a super king in cream Naples and the fabric and colour are perfect. Plenty of storage too. Would recommend!
After six weeks of chasing for an update, I've received no replies to my emails or voicemails. It’s fair to say I’ve lost my money!
Very poor customer service , bed arrived in complete , took a month of me begging and emailing, phoning to get this resolved , promised a partial refund for the trouble , on my 3rd email to them asking for it , disgusting
Don't waste your time with this company 👎
The bed looks good and the mattress is comfortable however the strap to lift the bed is so short its non-existent and makes it very difficult to use. I have to force my hand between the mattress and the foot res to catch the strap or lift the bars instead. I have asked for a longer strap that ideally overlaps the footrest but have had no response. Unfortunately this defeats the purpose of having the gas lift option.